Data Deletion
This page explains how to delete data processed by “DİALENTA” MMC.
If you are a client of a business using the service
Your conversation and appointment belong to the business you wrote to (a salon, a clinic, a workshop). Contact them — they delete it with a button in their panel, inside the conversation with you, and our copies go with it. Removed are your conversations in every messenger you used to write to that business, your name and your phone number. Past appointments stay in the business's books without name, phone or note: that is how it counts its specialists' work. If you cannot reach the business, write to us: info@dialenta.com. Name the messenger, the business, and the number or name you wrote under — that is enough to find the conversation. We will pass the request to the business and, if they do not answer within a reasonable time, delete the data ourselves.
If you are the business owner
Write to info@dialenta.com from the address the account is registered to. Everything is deleted: conversations, appointments, panel users, connected channel tokens and configuration. This cannot be undone.
Timing
Requests are handled within 30 days. Data disappears from backups as they rotate, no later than 30 days after deletion.
What is deleted without any request
Retention periods are set in advance and applied by a daily automatic job. By default conversations are kept for one year. So even without a request the data does not stay forever.
Revoking access to a messenger account
A channel can be disconnected in the panel: Channels → Disconnect. The token is removed from storage, not merely marked inactive. Access granted through Facebook or TikTok can also be revoked on their side, in your account's security settings.
Last updated: 2026-09-04