Terms of Use
Terms of use for “DİALENTA” MMC.
Provider: “DİALENTA” MMC (VÖEN 3105978631). Contact: info@dialenta.com.
This page summarises the main points. The relationship with a business is governed by the service agreement (public offer) — https://dialenta.com/legal/offer. If they differ, the agreement prevails.
What the service is
An assistant that answers a business's clients in messengers and on the phone on its behalf, advises on services and prices, books appointments and hands difficult conversations to a human administrator.
Who may use it
Companies and sole traders providing services by appointment. By registering and accepting the agreement you confirm that you are entitled to act on behalf of your business and that the messenger accounts you connect belong to it.
What you undertake to do
- Put a link to your privacy policy in your business's messenger profile description. The assistant itself signs its first reply as a digital administrator and answers honestly if asked whether it is a person.
- Not to use the service for messaging without the recipient's consent, and not to break the rules of the messengers carrying the conversation.
- Keep your services and prices up to date: the assistant answers from them and does not invent its own.
- Not to hand the service data you have no grounds to process.
What we do not do
- We do not pass your clients' conversations to anyone beyond those listed in the privacy policy and do not train models on them. We keep only anonymised conclusions — statistics and techniques that worked, with no personal data or conversation texts — so the assistant improves for everyone.
- We do not change your prices, services or schedule on our own.
Medical questions
The assistant gives no medical advice, makes no diagnoses and recommends no treatment. It passes such questions and urgent requests to the business's administrator.
Liability
The assistant is software. It can be wrong: misread a question, offer an inconvenient time, fail to recognise urgency. The final decision on any booking, treatment or client request remains yours. We are not liable for consequences of decisions taken on the basis of an assistant's answer, nor for outages of messengers, technology providers, hosting and telecom operators.
Payment
- Plan prices are published at https://dialenta.com. The plan is chosen when you connect and is changed on your request.
- The trial lasts 5 calendar days from the moment the assistant is connected and has answered its first client. It is free.
- After that, each month is paid in advance: the invoice is issued at least 3 days before the month starts and is due before it starts.
- Plans with calls include a package of call minutes. Minutes beyond the package are invoiced separately at the end of the month, at the price shown on the site, and are due within 5 days. Calls are not cut off when the package runs out.
- We announce price changes at least 30 days in advance; a month already paid for is not affected.
Refunds
If you stop using the service, the current month is not refunded and the service works until the end of the paid month. The exception is time when the service did not work through our fault: we refund a proportional part for it. If an invoice was paid twice by mistake, we refund the overpayment by the same method within 14 days of a request to info@dialenta.com.
Unpaid invoices
If an invoice is not paid on time, we warn you in the panel and via the contact given at connection. 24 hours after the due date the service is suspended: the assistant stops answering clients and reminders are not sent. The data is kept, and service resumes as soon as the invoice is paid. If there is no payment within 30 days of suspension, the agreement ends.
Termination
You may stop using the service at any time by writing to us; it works until the end of the paid month. After the agreement ends the data is kept for 30 days — during this time you can export it: bookings, conversations, settings. Then it is deleted, and from backups no later than 30 days after that.
Governing law and disputes
These terms are governed by the laws of the Republic of Azerbaijan. Disputes are settled by negotiation and, failing agreement, by a court in Baku.
Language
These terms are written in Azerbaijani, Russian and English. If the versions differ, the Azerbaijani version prevails.
Contact
info@dialenta.com
Last updated: 2026-10-25
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