Privacy Policy
This document describes what happens to data in “DİALENTA” MMC — an assistant that answers a business's clients in messengers and on the phone and books their appointments.
Who processes the data
“DİALENTA” MMC (VÖEN 3105978631). Contact: info@dialenta.com.
Data is processed in accordance with the Law of the Republic of Azerbaijan "On Personal Data".
The business owns the data — the salon, clinic or workshop that uses the service: it is the data of its clients, and it determines the purposes of processing. We are the processor: we process the data only on the business's instructions, do not sell its clients' conversations and do not train models on them. The only thing we keep for ourselves is anonymised conclusions, described below.
What data is processed
- Chat and user identifiers in the messenger, the profile name.
- Name and phone number — if the person gives them in the conversation.
- The text of the conversation with the assistant.
- Voice messages and speech during a call to the business's line — they are turned into text. The audio itself is not stored: only the transcript is kept, as part of the conversation.
- The phone number a call to the business's line comes from.
- Appointment data: service, specialist, date and time.
- Technical records: request time, service usage, delivery errors.
The service does not ask for health data or other special categories of data. If a person writes something about their health on their own, it ends up in the conversation. That is why clinics and other medical businesses keep conversations for a shorter time — 90 days instead of a year.
Why
- To answer questions about services and prices, in chat or by voice on the phone.
- To book, move or cancel an appointment.
- To send an appointment reminder.
- To hand the conversation to the business's human administrator when the assistant cannot cope.
- To measure usage and answer quality, in aggregated form.
How the service gets better
We use anonymised and aggregated conclusions from the service's work — statistics, phrasings that worked, typical situations — so that the assistant answers better for every business. Such conclusions contain no personal data, no conversation texts and nothing that identifies a person or a business.
Medical questions
The assistant gives no medical advice, makes no diagnoses and recommends no treatment. It passes such questions to the business's administrator, and the specialist deals with them at the appointment.
Who it is shared with
- The language model provider — the conversation text and information about the business (services, prices, schedule), to produce an answer.
- Speech recognition and speech synthesis services — the audio of voice messages and calls, to turn it into text, and the text of the answer, to speak it on the call.
- The messenger carrying the conversation (Telegram, WhatsApp, Instagram) — to the extent needed to deliver the message.
- The telephone operator whose line carries the call.
- The hosting provider whose servers run the service.
Nobody else. The service has no advertising recipients and no partner list. None of these providers uses the data to train models. The business can request the list of providers by name.
Transfers outside Azerbaijan
Some providers process data on servers outside the Republic of Azerbaijan. Only what the service needs is transferred there, in compliance with the laws of the Republic of Azerbaijan and with the safeguards described below.
How long it is kept
Retention periods are set by the business. By default conversations and logs are kept for one year (90 days for clinics), appointments indefinitely as the business's own records, and technical marks from one month to two years. When the period expires the data is deleted automatically by a daily job, not on request.
Your rights
You can find out what data about you is stored, get a copy, correct it, ask for it to be deleted and withdraw your consent to processing. Write to info@dialenta.com — we will answer within 30 days, ourselves or by passing the request to the business that owns the data.
How to delete your data
Described on a separate page: https://dialenta.com/legal/data-deletion
How it is protected
Each business's data is separated at the database access layer: a query that does not name the business does not execute. Tokens and keys are stored encrypted, passwords as an irreversible derivation. The panel is reachable over HTTPS only.
Government requests
Data is disclosed to government authorities only on a demand based on law. We check every such request for lawfulness, and if it has no basis in law or goes beyond the authority's powers, we challenge it in the established manner. We disclose only the minimum data needed to comply with a lawful demand. Every request, our response, its legal basis and the authority that sent it are documented. Unless the law prohibits it, we tell the business that owns the data about the request.
Changes
Material changes to this document are published on this page. The date of the last update is shown at the bottom.
Governing law
This policy is governed by the laws of the Republic of Azerbaijan.
Language
This document is written in Azerbaijani, Russian and English. If the versions differ, the Azerbaijani version prevails.
Last updated: 2026-10-25
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